Frequently Asked Questions

At American Health Line, we aim to provide the highest level of customer service possible. If your question is not answered below, please do not hesitate to reach out to the Account Manager by calling 202-266-6846 or emailing AHL@advisory.com.

How often does AHL publish?

American Health Line publishes Monday through Friday at 11:30 a.m. ET. First Look is also available five days a week at 8:30 a.m. ET. AHL and First Look do not publish on national or federal holidays, and both take an extended publishing break between Christmas and New Year's and the week before Labor Day.

Can I republish an AHL story on my company's website or send a full AHL story to my colleagues?

Unfortunately, republishing AHL content is not an option without first seeking permission from the Account Manager. In limited instances, AHL permits reprinting. AHL content is protected by copyright and should not be forwarded to or shared with nonsubscribing colleagues without prior permission. More information on custom health care news publishing is available here.

Does AHL accept editorial contributions from subscribers?

Subscribers are welcome to submit bylined opinion pieces, events and other story suggestions by emailing ahleditorial@advisory.com.

Can I try out AHL before I purchase a subscription?

Yes! Through our trial option, you can experience a subscription for two weeks. During the trial you will have full access to all of AHL's services. It's completely free! The Account Manager will be in contact with you throughout the trial to make sure you are getting the most out of your AHL trial and to answer any questions.

I just completed a free trial and want a subscription. What do I do?

Great! Please check out our subscription packages and then email us at AHL@advisory.com. We will get back to you with pricing information. If you would like to speak directly with the Account Manager, please call 202-266-6846 and we will walk you through pricing and package options.

How is AHL connected to The Advisory Board Company?

The Advisory Board Company -- a global research, technology and consulting firm helping hospital and university executives to better serve patients and students -- is the publisher of American Health Line.

Help! I can't log in.

Please email AHL@advisory.com or call 202-266-6846 and the Account Manager will assist you!

I'm not getting my emails.

First, check your spam filter and make sure that any emails from ahl@advisory.com and ahleditorial@advisory.com are not getting filtered there. If they are, please contact your IS department and have AHL white-listed. If this is not the problem, please contact AHL's Account Manager to help resolve the issue.